Sales and Delivery Conditions
The present general sales and delivery conditions are systematically brought to the attention of every customer to enable him to place his order. Consequently, the placing of an order implies the full and unconditional acceptance of these general conditions, notwithstanding any other documents, such as sales brochures or catalogues issued by GIFTS2YEMEN, which have only an indicative value. The buyer may therefore not impose any contrary conditions on the vendor, unless expressly accepted, regardless of when they were brought to his attention.
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Shipping and Delivery:
Deliveries can be made only to Yemen. If a same day delivery is requested, and provided we receive the order before 12 noon (GMT+3), we will do our best to deliver the product in the afternoon, otherwise it will be shipped the next day. For some products, deliveries on Fridays are not available. GIFTS2YEMEN will call the recipient to agree on the time of delivery; however if the address is absent, we may leave the parcel at the front door or leave a message in the mailbox.
Order Cancellation:
GIFTS2YEMEN does not allow orders to be edited or cancelled within forty-eight (48) hours of the requested delivery date, or within the seven (7) days prior to Christmas, Valentine's Day or Mother's Day, because of our extremely high volume of orders during these times. We accept cancellations of orders before at least 48 hours from delivery date and by email. In that case, a 10% processing fee from the total order amount will be retained to cover initial payment and order processing.
Product Return Procedures:
For non perishable items, any returns must be subject to a formal agreement between GIFTS2YEMEN and the buyer. For any returns accepted by us, in the case of a visible defect or the non-conformity of the products delivered, we will allow the buyer to obtain the free replacement or the restitution of a credit note to his benefit, exclusive of any other indemnity or damages.
Exclusion of Liability:
GIFTS2YEMEN is not responsible for:
- Flowers, plants, and other perishable items delivered to incorrect addresses supplied by the sender.
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
- Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
- Product quality problems caused by improper handling by the recipient. |
